Postage, returns & privacy
Everything you need to know before you order.
Postage & pickup
Postage Australia-wide. The cost depends on the size of your order and where it is going. Roslyn will confirm the postage with you before you pay.
Local pickup is free. Pickup is in Glen Eden, Gladstone QLD. Roslyn will arrange a time with you.
Paying for your order
No payment is taken on this website. After you place your order you will get PayID details and an order reference. Roslyn confirms your order once your payment arrives, then posts it or arranges pickup. If you would rather pay by card, ask Roslyn and she can send you a secure payment link once your order is confirmed.
Special requests & custom pieces
Pieces marked “Sold” can sometimes be made again for you if Roslyn has time, and she also takes special requests. Small items usually take about 1 week and larger items 3–4 weeks.
For a custom piece, tell Roslyn what you would like and she will reply with a quote and timeline. A 50% deposit by PayID starts your piece, and Roslyn will let you know how to pay the rest.
Returns & refunds
Every piece is handmade, so I do not offer returns, exchanges or refunds if you change your mind, and custom pieces made to your request cannot be returned or refunded for change of mind.
This does not affect your rights under the Australian Consumer Law. If something arrives faulty, damaged or not as described, please get in touch as soon as you can (photos help) and Roslyn will sort it out with a repair, replacement or refund.
Because each piece is handmade, colours, swirls and glitter vary a little from the photos.
Your privacy
When you place an order or send a custom request, I ask for your name, email, phone number and, if you want it posted, your delivery address, plus any notes you add. I use this only to make, confirm and deliver your order and to reply to you. I do not sell or share it. Your address is only passed to the postage service so it can deliver your parcel.
Your order is sent to Roslyn by email through a form service. Your basket is stored only on your own device. There are no accounts, and no card or bank details are collected on this website.
To ask what I hold about you or to have it deleted, email roslynm1971@hotmail.com or call 0408 372 674.
Last updated November 2026.